Managed Services – Level 1

BIZFORCE Real-time IT Support Network

Level 1 Managed Services Includes:

PRIORITY SERVICE RESPONSE and Proactive Support         

Server Monitoring automatically creates a critical trouble ticket immediately and schedules a technician if you have a:

  • Server Down
  • Network Down
  • Internet Down

Server and Workstation Monitoring:

  • Operating System Security Patch and Update, Installation and Maintenance
  • Unauthorized Login Attempts – Monitoring
  • General System Health – Monitoring
  • Drive Health – Monitoring and Defragging
  • Memory Usage – Monitoring
  • Drive Storage – Monitoring – Drives getting too full
  • Drive Temperature – Monitoring
  • Processor Temperature – Monitoring
  • Backup Failure – Monitoring
  • Access to our Client Portal – Allows you to enter, manage and report on your trouble tickets

Includes Managed, Monitored Virus Software and Protection:

  • Real-time Monitoring of Virus Activity
  • Updates to Antivirus Software and Definition Files Occurrences of Virus, Spyware and Malware
  • Basic Virus, Spyware and Malware removal covering removal of most viruses
  • Installation of current program and virus definitions updates

Note: Entry Level Managed Services Contract does not cover parts or labor for repairs outside of the above scope.

No Questions Asked, 60 Day, Money Back Guarantee

If you elect to fully participate in our Remote Management and Monitoring and Virus Protection programs for your entire network we will offer you a No Questions Asked, 60 Day, Money Back Guarantee!